1. Introduction
Beverly Hawpe Associates (“we”, “our”, “us”) is committed to protecting your privacy and handling your personal data responsibly and transparently. This Privacy Policy explains how we collect, use, store, and protect your information when you use our website or contact our services.
By using our website, you agree to the terms outlined in this Privacy Policy.
2. Who We Are
Beverly Hawpe Associates provides mental health support, guidance, and related services. We act as the “data controller” for any personal information you provide through our website or direct communication.
3. Information We Collect
We may collect and process the following types of personal data:
- Name and contact details (such as email address and phone number)
- Information you provide through contact forms or enquiries
- Details relating to your enquiry or requested support
- Technical data such as IP address, browser type, and website usage (via cookies or analytics tools)
We only collect information that is necessary to respond to your enquiries or provide services.
4. How We Use Your Information
We use your personal data for the following purposes:
- To respond to enquiries submitted through our website
- To provide information about our services
- To arrange and manage appointments or communications
- To improve our website and user experience
- To comply with legal or regulatory obligations
We do not sell or rent your personal data to third parties.
5. Legal Basis for Processing (UK GDPR)
We process your personal data under the following lawful bases:
- Consent: when you voluntarily submit information via our contact forms
- Legitimate interests: to respond to enquiries and improve our services
- Legal obligation: where required to comply with applicable laws
6. How We Store and Protect Your Data
We take appropriate technical and organisational measures to protect your personal data from unauthorised access, loss, misuse, or disclosure. Your information is stored securely and only accessible to authorised personnel.
While we take all reasonable steps to protect your data, no method of transmission over the internet is completely secure.
7. Data Sharing
We will only share your personal information when necessary, including:
- With service providers who support website operations (e.g. hosting or email systems)
- When required by law or regulatory authorities
- With your explicit consent
All third-party service providers are expected to handle your data securely and in compliance with data protection laws.
8. Cookies and Website Analytics
Our website may use cookies and analytics tools to understand how visitors use the site and to improve performance. Cookies are small files stored on your device that help enhance user experience.
You can control or disable cookies through your browser settings.
9. Data Retention
We retain personal data only for as long as necessary to fulfil the purposes for which it was collected, including to meet legal, accounting, or reporting requirements.
10. Your Rights
Under UK data protection law, you have the right to:
- Access the personal data we hold about you
- Request correction of inaccurate information
- Request deletion of your data (in certain circumstances)
- Restrict or object to processing
- Withdraw consent at any time (where applicable)
To exercise your rights, please contact us using the details provided on our website.
11. Third-Party Links
Our website may contain links to external websites. We are not responsible for the privacy practices or content of third-party sites.
12. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page, and continued use of the website indicates acceptance of the updated policy.
13. Contact Us
If you have any questions about this Privacy Policy or how your data is handled, please contact us via the enquiry form on our website.